Using the right negotiation tools — especially labels and mirrors — makes the job of finding Black Swans more manageable. 🎥 Check out our latest video as Sandy and Troy discuss two
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Chris Voss Quote: “The last rule of labeling is silence. Once you've thrown out a label, be quiet and listen.”
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A 12-Minute Summary of "Never Split the Difference" by Chris Voss and Tahl Raz - Freshworks CRM Blog
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